How do I return my merchandise?
Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you send us your Product Returns using a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.
All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.
Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.
Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.
Send returns to:
Costume Super Center LTD
311 Bowes Road, Main Unit
Vaughan, ON L4K 1J1
Please note, if you are missing any items from your order or you did not receive the correct accessories/products with your order, simply give us a call and a customer care specialist will correct the issue immediately.